This Privacy Policy was updated on 14 May 2026
1. General
This Privacy Policy is designed to help you understand how we, Ready Media Group Pty Ltd (ACN 658 074 161) (Ready Media), and our related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (together, us, or we), collect, use, and share your personal information when you access or use our websites, digital platforms and other related services (together, our Services) or otherwise interact with us online or offline, including through your use of any products or other service offerings which are accessed through our Services.
For the purposes of this Privacy Policy, personal information has the meaning given in the Privacy Act 1988 (Cth) (the Privacy Act). It encompasses any information or opinion that identifies, or could reasonably identify, an individual, regardless of whether the information is accurate or documented in any particular form.
This Privacy Policy is important, as it outlines how we collect, process, share, and protect information when you engage with our Services or any other aspect of our business. We are committed to the protection of your personal information, and we have developed this Privacy Policy in line with the Australian Privacy Principles (APPs) in the Privacy Act.
Your continued use of our Services indicates your acceptance of the practices described in this policy. We encourage you to review this Privacy Policy alongside our terms and conditions and any related documentation to make informed choices about sharing your personal information with us.
2. Information Collected
We will collect personal information about you through your use of our Services. Some of the personal information collected by us will track your use of our Services.
Your personal information is collected by us to enhance your use of our Services and to assist us in the development of our Services to you and other users of our Services, including:
- real estate agents and other professionals, property developers or any other party that has a listing or advertising on our websites; and
- third party advertisers, marketers and content producers
(collectively, our customers), and any authorised third party service providers who perform functions on our behalf, such as:
- marketing and analysis organisations;
- financial or credit card institutions;
- hosting companies;
- website developers;
- internet service providers;
- professional advisors; and
- customer service providers,
(collectively, our authorised service providers).
How we use your personal information is described further in paragraph 3 (How we use and disclose personal information) of this policy.
The personal information which we collect from you will depend on the type of engagement you have with our Services, but may include (and is not limited to):
- identification details, including your name, address, date of birth and profession, occupation or job title;
- contact information, including email address and phone number;
- user IDs and passwords (including in connection with establishing and maintaining a user account with us);
- information submitted to us in connection with the use of our Services, including any information you provide in connection with a property listing on our websites and any additional information necessary to deliver Services and to respond to your enquiries;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence through our representatives or otherwise;
- your IP address, usage data, monitoring data, machine generated outputs, inferences and predictions about you, and similar information about the devices on which you visit (or engage with) our Services and your activities on those devices, platforms or websites;
- records and content of communications with us, including communicating with us through our enquiry forms and user help and support functions;
- survey responses from your participation in any surveys which we may conduct directly or through third party service providers; and
- if are applying for employment with us, personal information that is relevant to such employment.
We may collect your personal information in a number of ways, including:
- your use or other engagement with our Services (including creating a user account with us, registering enquiries on any property listings displayed on our websites and/or using interactive features provided in connection with our Services such as loan calculators and/or user help and support functions);
- where you contact us in relation to our Services, including communicating with us through our enquiry forms and user help and support functions;
- electing to subscribe or opt-in to receive alerts or emails relating to our Services;
- where you take part in promotions and competitions on our websites or those of our customers;
- where you contact or otherwise deal or engage with our customers, authorised service providers or other operators of linked or served websites;
- through social networks which you have engaged with or otherwise used or provided personal information to;
- from third party data providers and other entities where you have consented to the collecting entity sending us data; and
- from your device, browser, cookies and other tracking technologies, automatically provided information,
and we will rely on the information provided by you as accurate, complete and up to date at the time it is provided to (or otherwise received by) us.
We collect, hold, use, and disclose personal information in accordance with the APPs. Under APP 3 (Collection of solicited personal information), we will only collect personal information that is reasonably necessary for one or more of our functions or activities.
By providing personal information to us, you acknowledge that we will handle it as described in this document. Sharing personal information with us is voluntary; however, choosing not to do so may limit your ability to access certain features of our Services.
3. How we use and disclose personal information
We will only use or disclose personal information for the primary purpose for which it was collected, or for a secondary purpose where:
- you have consented to the use or disclosure;
- you would reasonably expect us to use or disclose your personal information for the secondary purpose, and that purpose is related to the primary purpose of collection (or, in the case of sensitive information, directly related to the primary purpose);
- the use or disclosure is required or authorised by or under an Australian law or a court/tribunal order; or
- a permitted general situation exists (such as where necessary to lessen or prevent a serious threat to the life, health, or safety of any individual or the public).
We may provide your personal information to our related bodies corporate, customers and authorised service providers. Broadly, we may also use your personal information that we have collected to:
- provide you with access to our Services;
- respond to your enquiries in relation to our Services (which includes your enquiries in respect of any property listing or advertisements);
- personalise, profile or customise our Services that you access and use;
- create and maintain any account which you may register for and/or hold in connection with our Services (which may include the verification of your identity);
- ensure ongoing compliance with any terms of use which we may issue in connection our Services, as displayed on our websites;
- notify you of any changes to our Services;
- inform you about our Services and any offers, third party goods or services, or other matters which we believe may be of interest to you;
- run promotions, competitions and/or offer additional benefits to you;
- customise the advertising and content on our Services and to contact you about specials matters which we believe may be of interest to you;
- share with our customers, including (but not limited to) in connection with any enquiries which you elect to make in respect of any of our Services including property listing or advertisements on our websites for the purposes of that party contacting you directly to inform you about any other matters which they believe may be of interest to you (including through direct marketing activities);
- share with our authorised service providers including (but not limited to) in connection with the performance of services for us;
- if you are a customer or authorised service provider, to contact you for business purposes and to manage our relationship with you or your organisation; and
- disclose in connection with an actual (or proposed) acquisition, disposal or merger of our business or entering into any joint venture or referral arrangement during the evaluation of that transaction,
or as otherwise described in this policy or required and/or permitted by the Privacy Act or any other relevant law or regulation.
Our related bodies corporate, customers and/or authorised service providers may be located both in and outside Australia. We use reasonable endeavours to ensure that any disclosure of your personal information to any overseas recipient complies with the Privacy Act and APPs. By providing us with your personal information, you consent to the disclosure and transfer of your personal information outside Australia as set out in this policy. Where we disclose personal information to an overseas recipient, we will comply with our obligations under APP 8 (Cross-border disclosure of personal information).
4. Storage of Information
We take our security obligations very seriously and constantly monitor for privacy breaches and potential weaknesses in our storage and information handling practices. We will use our reasonable endeavours to protect and maintain the security of your personal information and to make our Services as secure as possible against unauthorised access.
We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfill their job responsibilities.
Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your personal information.
Despite our reasonable endeavours, we are unable to warrant the security of any personal information transmitted to us. You should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.
By accepting the terms of this Privacy Policy, you acknowledge and agree that all personal information disclosed by you to us is at your own risk.
5. Disclaimer
Our Services may contain direct links, or we may introduce or refer you, to other sites, portals or businesses operated by third parties. You acknowledge that such sites, portals or businesses are not operated, nor endorsed by us. Advertisements on our Services, links to or from other sites or businesses, do not constitute sponsorship, approval, endorsement of the content, policies, practices or services offered on those advertisements, sites, portals or businesses.
This Privacy Policy only addresses the use and disclosure of information we collect from you through our Services. Other websites or services that may be accessible through our Services may have their own privacy policies and data collection, use and disclosure practices. The use of your personal information by such parties is governed by the privacy policies of such parties and is not subject to our control. If you link to any such third party sites, we urge you review their privacy policy. We are not responsible for the policies or practices of third parties or coaches.
6. Your privacy rights and options
When we obtain personal information about you from a third party, we extend the same protections described in this Privacy Policy. If you are providing someone else's personal information to us, you confirm that you have their permission to do so.
If you believe any information that we hold about you is incorrect, outdated, incomplete, or otherwise inaccurate, please contact our Privacy Officer using the contact details below. We will take prompt and reasonable action to rectify any errors.
You can withdraw your consent or access any information we hold on your behalf by contacting our Privacy Officer at the details below. We will respond to access and correction requests within a reasonable period, and in any event within 30 days, unless we notify you of a longer timeframe and the reasons for that timeframe, as permitted under APP 12 (Access to personal information).
The information you request must relate to you or another individual in relation to whom you have the authority to act on their behalf. We will require confirmation of your identity prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your identity, we reserve the right to refuse your request for access to personal information.
Under the Privacy Act and the APPs, the rights you have in relation to the personal information we hold regarding you include:
- Access (APP 12 (Access to personal information)): The right to request access to the personal information we hold about you.
- Correction (APP 13 (Correction of personal information): The right to request the correction of personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Anonymity and Pseudonymity (APP 2 (Anonymity and pseudonymity): The right to deal with us anonymously or by pseudonym where it is lawful and practicable for us to do so.
- Opt-out of Direct Marketing (APP 7 (Direct marketing)): The right to request that we stop using or disclosing your personal information for direct marketing purpose, which we discuss in paragraphs 7 (Direct marketing materials) and 8 (Cookie usage and tracking) of this policy.
If you have provided us with consent to process your personal information and we process on the lawful basis of that consent only, you always reserve the right to withdraw this consent. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, we will immediately cease processing the information in question.
7. Direct marketing materials
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may, at any time, opt-out of receiving marketing communications from us by:
- contacting our Privacy Officer at the details below;
- using the opt-out facilities provided (e.g. an unsubscribe link); or
- updating your personal details in any account that you maintain with us (if applicable),
and we will then ensure that your name is removed from our mailing list. Further opt-outs and management for cookie and other IP based marketing and tracking are discussed in paragraph 8 (Cookie usage and tracking).
We may provide your personal information to other organisations for the purposes of direct marketing, with your prior consent.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact our Privacy Officer at details provided below.
8. Cookie usage and tracking
We may use cookies, pixels and similar technologies to collect information such as your domain, server, and IP address, date and time of your visit and previous visits, user activity such as clicks and downloads, browser and device information. They help us to improve our Services and to deliver a better and more profiled and personalised service and enhanced browsing experience.
A cookie is a small text file that the website may place on your device to read and store information about your online activity. Pixels or tags are tiny graphics files that are downloaded when you interact with our online services and alert us about your activities, such as email opened, or content viewed. Tracking URLs are custom generated links that help us understand which page you come to us from and later go to. Local storage session storage and similar technologies are used to more efficiently manage the storage of information that allows you to access our online services on your device. Digital fingerprint is used to recognise your device based on your device and browser data without relying on cookies.
Cookies enable us to:
- estimate our audience size and usage pattern;
- store information about your preferences, and so allow us to customise our site according to your individual interests;
- speed up your searches;
- recognise you when you return to use our Services;
- provide you with customised content (including targeted direct marketing) that we consider may be of interest to you, based on your use of our Services.
Cookies alone do not reveal your email address or other identifying details. However, cookies enable third party websites, including advertising platforms such as Google and Facebook, to display our advertisements, including on your social media feeds and other platforms and channels (including online and SMS) as part of targeted remarketing efforts across different user devices. If you choose to share personal information through our Services, that information may be associated with data stored in cookies.
You may encounter first party trackers deployed by us or third party trackers controlled by third parties, such as our customers and authorised service providers. We may use temporary session trackers or persistent trackers which remain on your device even after you close your browser, including:
- functional trackers which are essential for the proper functioning, security of our online properties and to speed up your future use of our corporate resources or help display content in a compatible manner;
- analytics trackers which help us detect any bugs, improve our online properties, help us understand user trends but also inform marketing audience creation; and
- marketing trackers which capture user preferences and create a marketing profile based on your online behaviour.
You can manage cookie settings through your browser by choosing to reject some or all cookies. Please be aware that if you opt-out of certain trackers, some or all of the functionality of our Services may be reduced. If you clear cookies in the browser on your device, the next time you visit our online services, cookies and similar technologies will be deployed again. However, you can prevent this by permanently blocking them in your browser.
We may utilise analytics services, including Google Analytics, to compile and analyse usage data. For information on how Google processes data from sites that use its services, please refer to Google's privacy documentation at www.google.com/policies/privacy/partners/ or the current equivalent URL.
9. Special handling of sensitive information
Under the Privacy Act, sensitive information receives higher protection compared to other personal information. Sensitive information includes details about an individual's racial or ethnic background, political views, political association memberships, religious convictions, philosophical positions, professional or trade union affiliations, sexual orientation or conduct, criminal history, health status, genetic data, or biometric identifiers used for automated verification.
As a general practice, we do not seek to collect sensitive information. Should circumstances require us to do so, we will first obtain your explicit consent and ensure collection is reasonably necessary for our business functions, unless an exception under APP 3.4 permits collection without consent (for example, where mandated by Australian law or court order).
Where you provide consent, any sensitive information will be used and shared solely for purposes directly connected to the original reason it was collected. Sensitive information may also be processed where authorised or required by law.
10. Notifiable Data Breaches Scheme
We are bound by the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act. If we become aware of an eligible data breach involving your personal information that is likely to result in serious harm to you, we will:
- take all reasonable steps to contain the breach and assess the resulting risk of serious harm;
- notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable; and
- notify you as soon as practicable about the breach, the kinds of information involved, and recommendations about the steps you should take in response.
We have procedures in place to detect, assess, and respond to data breaches in accordance with our obligations under the NDB scheme.
11. Consent
You acknowledge and agree that we, our related bodies corporate, customers and authorised service providers and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your personal information in the manner set out in this Privacy Policy and in accordance with the Privacy Act.
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. If we become aware that we have collected personal information from a child without appropriate parental or guardian consent, we will take steps to delete that information in accordance with our obligations under the Privacy Act.
12. Governing Law and Jurisdiction
This Privacy Policy and any disputes arising out of or related to this Privacy Policy or our privacy practices shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and the State of Victoria. You agree that any legal action or proceeding relating to this Privacy Policy shall be subject to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia, and you consent to the jurisdiction of such courts.
This Privacy Policy is intended to comply with the Privacy Act and the APPs, and any other applicable Australian privacy legislation, including relevant state and territory health records and surveillance legislation where applicable.
13. How to Make a Complaint
If you believe that we have breached your privacy or you are not satisfied with the handling of your personal information as set out in this Privacy Policy, please contact our Privacy Officer at the details below.
We will:
- Acknowledge receipt of your complaint within 10 business days.
- Promptly investigate your complaint.
- Take reasonable steps to respond to your complaint within 30 days.
- Provide you with a written response setting out the outcome of our investigation, our decision, and any steps we will take in response to your complaint.
If you are not satisfied with our response or handling of your complaint, or if we have not responded within a reasonable time, you have the right to lodge a complaint with the OAIC:
Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001
Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au
14. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time to ensure it accurately reflects our current data handling practices.
We recommend checking this page periodically to stay informed of any updates to how we manage personal information. The revision date will be indicated in the "Last Updated" section at the top of this document. We will make reasonable efforts to notify existing clients of material changes via email and will post relevant announcements on our website.
We recommend that you print a copy of this page for your reference.
15. Contact Us
In case you have any queries concerning our Privacy Policy or our privacy practices, or if you wish to make a complaint, access your personal information, or request a correction do not hesitate to contact our Privacy Officer at [email protected].
16. Additional Information
A copy of this Privacy Policy is available on our websites, including at:
You may also request a hard copy of this Privacy Policy by contacting our Privacy Officer using the details above.
